You can register your return or product complaint via our ticketing system Gensys. Don't have login details for our ticket system Gensys yet? Then you can request this via email@example.com citing login details Gensys or via phone number +31 318 69 70 77. You will find an extensive manual of Gensys here.
Incorrectly delivered products and product complaints
Incorrectly delivered products and product complaints will be collected from you by Nautasign. If we need more information, we will contact you.
Incorrectly ordered products
Incorrectly ordered products must be registered in our ticketing system Gensys within 30 days after delivery and be returned by the customer to::
attn. Customer Service citing ticket number
6718 XS Ede
Returning something, but no debtor number?
If you do not have a debtor number with us, you can register your return by sending an email to firstname.lastname@example.org The following information is important here:
After receipt, processing and approval of the return request, the purchase price of the product and the original shipping costs (excluding incorrectly ordered products) for the product will be credited.